Policies

 

 

Communication

We're here to help!

If you have any questions about your order, products, or anything else, please contact us at hello@parksidepetsco.com.

Customer Support Hours

• Monday–Friday
• 8:00 AM – 5:00 PM Eastern Time

Please allow up to 2 business days (48 business hours) for a response. We do our best to reply as quickly as possible.

 

Returns & Exchanges

Because many of our products are made to order, personalized, or specially ordered, all sales are considered final.

We do not accept returns, exchanges, refunds, or store credits for:

• Incorrect sizing or fit
• Change of mind
• Accidental purchases
• Personalized or custom items

If your order arrives damaged, defective, or you receive the wrong item due to an error on our part, please contact us within 5 days of delivery at hello@parksidepetsco.com with photos of the item and packaging. We'll work quickly to make it right.

 

Shipping

Ready to Ship Items

Orders containing only Ready to Ship items are typically processed within 2–5 business days before shipment.

Preorders & Made-to-Order Items

Preorder and made-to-order items are ordered from our supplier after the preorder period closes and payment has been received.

Our typical turnaround time is 8–10 weeks, although shipping timelines are estimates and cannot be guaranteed.

We'll keep customers updated throughout the preorder process whenever we receive updates from our suppliers.

Please note Parkside Pet Co. is not responsible for shipping delays caused by carriers, weather, customs, or supplier delays beyond our control. Orders containing both Ready to Ship and Preorder items may ship together unless otherwise stated.

 

Payments

Website orders require payment in full at checkout.

Facebook orders are processed through invoices.

When purchasing through Facebook:

1. Comment with the requested item information.
2. Provide your email address.
3. You'll receive an invoice.
4. Invoices must be paid within 24 hours.

Submitting an order request is considered a commitment to purchase.

Unpaid invoices may be canceled without notice.

We reserve the right to limit or refuse future sales for repeated unpaid invoices

 

Sharing Your Photos

We absolutely love seeing your pets enjoying their Parkside products!

By tagging Parkside Pet Co. on social media or sending us photos directly, you grant us permission to repost your photos on our website, social media channels, marketing materials, and advertisements.

If you'd prefer that we not share your photos, simply let us know when you send them.

Product Disclaimer

Because many pet products involve sizing:

Customers are responsible for reviewing product descriptions and sizing information before placing an order. While we strive for accuracy, slight variations in color, pattern placement, and measurements may occur due to the handmade or custom nature of certain products.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Parkside Pet Co. is not responsible for lost or stolen packages. If you experience a delivery issue, please contact the shipping carrier directly. We'll gladly assist whenever possible.

Order Changes & Cancellations

Orders cannot be changed or canceled after they have been submitted or once preorder purchasing has closed.

Pricing Errors

While we strive for accuracy, Parkside Pet Co. reserves the right to correct pricing errors, product descriptions, and inventory availability at any time without prior notice.